IT Service Management Gets Smart

Managing IT services in today’s fast-paced digital world is a massive challenge. IT service management (ITSM) must evolve. IT needs an easier way to bridge the traditional data center world with the reality of a multicloud, multichannel, multidevice world.

Take a fresh approach to IT service management to overcome the challenges of digital transformation today—and tomorrow.

I'm planning to increase our use of cloud services in: