A Customer Engagement Training Manual for a Winning CX in Retail & Ecommerce

Enhance Your Customer Experiences Across All Channels

The COVID-19 pandemic has led to a huge surge in online purchasing, home delivery, in-store and curbside pickups, and video shopping, forcing retailers to transform and scale their operations and ecommerce platforms to meet the customer demands.

Download “A Customer Engagement Training Manual for a Winning CX in Retail & Ecommerce” to help guide your omnichannel customer engagement decisions now and in the future. The report shares four key customer omnichannel engagement insights and challenges:

  • Reach and engage customers across their preferred channels
  • Build stronger customer relationship with contextual communications
  • Scale support and engagement with social messaging
  • Protect your platform and make customer validation seamless

The report also discusses how Vonage communications APIs have enabled global ecommerce businesses to add channels like voice, SMS, social chat apps, and video chat directly into their web and mobile apps. Download the report.




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