Tips for a Successful Retail Recovery
During the current global crisis, retailers struggled to connect with customers across every channel as they adapt to changing market needs. With many store-based operations forced to shut down, consumer buying habits have changed significantly, introducing new shopping journeys and increasing digital engagement. Digitizing your retail operations allows you to accelerate from best practice to next practice, drive operational agility, and refine your customer experience.
Around the world, 71% of consumers say that the speed of service, checkout experience, and delivery options are important to stay loyal to a retailer. Negative experiences, like out of stocks and limited product availability or extended shipping time, drive purchasing decisions as well, and 33% of consumers say that delay of goods equates to a bad shopping experience.
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