IT increasingly is seen as essential to driving business growth and value. In many organizations, however, IT infrastructure is outdated and unable to accommodate the new technologies designed to advance organizations in their business transformation efforts.
The ITIL framework can help guide organizations in their IT service management efforts to deliver maximum value to the business through best practices. Understanding ITIL 4 and its potential impact on business can have wide-reaching effects for improved IT service delivery and business operations.
I’m looking to improve my IT operations to:
Using ITIL 4 to Improve Business Outcomes